Blog | Miguel Alvarado G.

Blog

Sep 11, 2026

Should We Fear AI in Hotel Operations?

Artificial intelligence is already entering hotel operations. The question should not be whether it will replace people, but how we can use it to give our teams better information, more time, and better tools to make decisions.

Aug 30, 2026

Succession in Hotel Operations: Preparing the Next Leader.

Every leadership position is temporary. A leader's real impact is not measured only by the results achieved while they are in charge, but by the team's ability to continue performing when they are no longer there.

Jun 22, 2026

What If a Hotel Were a Soccer Team?

With the eyes of the world on the 2026 FIFA World Cup, an interesting question comes to mind: what if a hotel were a soccer team? Each department would play a different position within an integrated strategy. The challenge is not having the best individual players, but having every area understand its role, cover for its teammates, and work together toward the same result.

Mar 2, 2026

Service recovery: turning a complaint into loyalty

A complaint can become your greatest opportunity if handled correctly. In hotel operations, I’ve learned that “I help hotels optimize their operations.” It’s not enough to just apologize; we must follow a clear recovery protocol (like the LEARN model) and document every step. This way each incident becomes an operational improvement and a recovered guest.

Feb 9, 2026

Localizing an LSOP Without Losing the Brand Standard

An LSOP should never feel like a corporate document simply attached to a local operation. During a pre-opening, I learned that adapting a brand standard requires understanding its intent first, then the property's operational reality, and finally turning both into a way of working the team can actually execute.