Miguel Alvarado G.

Santa Lucía Jungle Hacienda, Autograph Collection

• Led the full preopening of Front Office, Housekeeping, and Kids Club (Front Desk, Bell & Door, Concierge, Housekeeping, Public Areas, and Laundry).
• Designed and localized LSOPs based on Autograph Collection/Marriott standards, adapting them to the property's real operation.
• Structured interdepartmental communication flows and luxury Guest Experience sequences, managing requests through Salesforce Empower.
• Launched the Kids Club operation and led operational readiness through soft opening (walkthroughs, role-plays, simulations).

Best Western Jaco Beach

• Led Housekeeping and Front Office, managing a diverse team of managers, supervisors, and operational staff.
• Oversaw budget execution, revenue and expenses, P&L, and operating costs, focused on cost control and resource optimization.
• Analyzed occupancy, ADR, and RevPAR to guide staffing, cost, and operational planning decisions.
• Managed purchasing, inventory, and vendors, and took part in preventive maintenance planning and CAPEX projects.
• Led end-to-end talent management (hiring, training, performance) and presented improvement plans to the Executive Committee, General Management, and VP Operations.

Los Sueños Marriott

• Managed Front Office operations at a premium-segment property, ensuring service standards and guest experience.
• Monitored and analyzed operational KPIs to identify departmental performance improvements.
• Led teams focused on meeting Marriott brand standards and developing talent.
• Handled complex situations and service recovery, coordinating interdepartmental solutions to protect guest loyalty.