Miguel Alvarado G.

Santa Lucía Jungle Hacienda, Autograph Collection

• Led the full preopening of Front Office, Housekeeping, and Kids Club (Front Desk, Bell & Door, Concierge, Housekeeping, Public Areas, and Laundry).
• Designed and localized LSOPs based on Autograph Collection/Marriott standards, adapting them to the property's real operation.
• Structured interdepartmental communication flows and luxury Guest Experience sequences, managing requests through Salesforce Empower.
• Launched the Kids Club operation and led operational readiness through soft opening (walkthroughs, role-plays, simulations).

Best Western Jaco Beach

• Direct supervision of Housekeeping and Front Office, leading a diverse team of managers, supervisors, and operational staff.
• Interdepartmental coordination to optimize the guest experience, integrating housekeeping, maintenance, and front desk.
• Strengthened cleanliness and room presentation standards, achieving measurable improvements in franchisor audits.
• Re-engineered housekeeping processes, optimizing turnaround times and reducing late-delivery incidents.

Los Sueños Marriott

• Operational management of the Front Office department.
• Monitored KPIs to evaluate team performance.
• Resolved guest requests and complaints, delivering exceptional experiences and driving loyalty.